These Terms and Conditions apply to the Pall Mall Barbers promotion available exclusively to eligible occupiers of 45 Pall Mall who are visiting Pall Mall Barbers for the first time.
By using the promotional code 45PALLMALL, you confirm that you meet all eligibility requirements and agree to these Terms and Conditions.
1. The Promotion
Eligible first-time Pall Mall Barbers customers who currently occupy or work within 45 Pall Mall can receive:
- 10% off their first Pall Mall Barbers service when the appointment is booked online using the promotional code 45PALLMALL; and
- 10% off eligible Pall Mall Barbers retail products purchased in-store immediately after completing that qualifying first service.
The product discount is available only following the customer’s qualifying first Pall Mall Barbers service and must be used during the same store visit.
2. Promotion Period
The promotion ends at 23:59 BST on 31 August 2026.
To qualify:
- The appointment must be booked online before the closing date.
- The code 45PALLMALL must be entered before the booking is confirmed.
- The qualifying service must be completed on or before 31 August 2026.
- Any qualifying product purchase must be completed immediately after the service and during the same visit.
Bookings for appointments taking place after 31 August 2026 will not qualify.
3. Customer Eligibility
This promotion is available only to individuals who:
- Currently work for, are employed by or are authorised members of an organisation occupying business premises at 45 Pall Mall;
- Have never previously completed a service at any Pall Mall Barbers location;
- Have not previously booked or received a Pall Mall Barbers service through the Pall Mall Barbers website, a third-party booking platform, by telephone or directly in-store; and
- Meet all other requirements set out in these Terms and Conditions.
For the purpose of this promotion, a first-time customer means a person who has never previously received or completed a paid or complimentary barbering or grooming service at any Pall Mall Barbers location.
Existing customers and returning customers are not eligible for this promotion.
4. Proof of Eligibility
Pall Mall Barbers may request reasonable proof that the customer:
- Is a current 45 Pall Mall building occupier; and
- Has not previously received a Pall Mall Barbers service.
Proof of building eligibility may include a current 45 Pall Mall access pass, company identification, or a work email address connected to a current building occupier. Pall Mall Barbers may also check relevant booking and customer records using information supplied during the booking process.
Where eligibility cannot reasonably be confirmed, the promotion may be declined, and the standard service or product price will apply.
5. Qualifying Services and Locations
The 10% service discount applies to the customer’s first eligible Pall Mall Barbers service booked online at a participating Pall Mall Barbers London location.
It applies to services available through the online booking system, subject to the selected location, independent barber, service availability and appointment capacity.
The promotion does not apply to:
- Services previously received at any Pall Mall Barbers location;
- Walk-in bookings;
- Appointments booked without the promotional code;
- Services completed after 31 August 2026;
- Missed appointments, cancellation fees or no-show charges;
- Locations outside the United Kingdom.
6. How to Claim the Discount
To claim the discount, the eligible first-time customer must:
- Visit the official Pall Mall Barbers online booking page.
- Select a participating London location, independent barber, service, date and time.
- Enter the code 45PALLMALL in the promotional code field.
- Check that the discount has been accepted before confirming the booking.
- Attend and complete the qualifying first service by 31 August 2026.
- Provide reasonable proof of eligibility if requested.
The code cannot be added retrospectively after the booking has been confirmed or after the service has been completed.
7. Product Discount
An eligible first-time customer who completes a qualifying service may receive 10% off eligible Pall Mall Barbers retail products purchased:
- At the same location where the qualifying service was completed;
- Immediately following the service;
- During the same store visit; and
- In one product transaction.
The product discount does not apply to:
- Purchases made before the qualifying service;
- Delivery or postage charges;
- Third-party products; or
- Products already included in another promotion, unless expressly stated.
The product discount is subject to product availability.
8. One Use Per Customer
The 45PALLMALL promotion may be used once only by each eligible first-time customer.
It applies to:
- One qualifying first-service booking; and
- One eligible product transaction completed immediately following that service.
The code may not be used for subsequent appointments, additional bookings or later product purchases.
Where a qualifying appointment is cancelled before the service takes place, the customer may make another qualifying booking within the Promotion Period, subject to availability and the applicable cancellation policy.
9. Other Offers
The promotion cannot be used together with another promotional code, corporate discount, introductory offer, membership benefit, package discount or reduced-price promotion. Where more than one promotion may apply, the customer must select one eligible offer. Discounts will not be combined.
10. Misuse
Pall Mall Barbers may refuse, cancel or remove the discount where there are reasonable grounds to believe that:
- The customer has previously received a Pall Mall Barbers service;
- The customer is not a current 45 Pall Mall occupier;
- Incorrect or misleading eligibility information has been supplied;
- A different name, email address, telephone number or booking account has been used to appear to be a first-time customer;
- The code has been transferred to an ineligible person; or
- The promotion is otherwise being misused.
Where a discount has been obtained by an ineligible customer, the customer may be required to pay the difference between the promotional price and the applicable standard price.
11. Appointment Changes, Cancellations and No-Shows
The standard Pall Mall Barbers booking, cancellation, lateness and no-show terms continue to apply.
Where an eligible client reschedules an appointment to a date after 31 August 2026, the promotional discount will normally be removed, and the standard service price will apply.
Where Pall Mall Barbers or the selected independent barber needs to cancel or reschedule a qualifying appointment, reasonable efforts will be made to preserve the discount for the next reasonably available appointment.
Nothing in this promotion removes any cancellation fee or other charge properly payable under the standard booking terms.
12. Returns and Refunds
Where an eligible product is returned in accordance with the applicable returns policy or the client’s statutory rights, any refund will be limited to the discounted amount actually paid for that product.
The promotional saving itself has no cash value and will not be refunded or exchanged for cash, credit or another benefit.
Nothing in these Terms and Conditions affects a client’s statutory rights where a service or product is faulty, not as described or otherwise fails to meet the requirements of applicable consumer law.
13. Availability and Technical Issues
Appointments and products are subject to availability.
Pall Mall Barbers does not guarantee that a particular independent barber, appointment time, service or product will remain available throughout the Promotion Period.
Where a genuine technical error prevents an eligible client from entering the code, the client should contact Pall Mall Barbers before attending the appointment. Any request made after the service has been completed may be declined.
Pall Mall Barbers may correct an obvious booking, pricing or promotional error where it would be unreasonable to expect the stated price or discount to be honoured.
14. Changes to the Promotion
Pall Mall Barbers will not change the closing date or materially alter these Terms and Conditions unless this becomes necessary because of circumstances beyond its reasonable control, a legal or regulatory requirement, a serious technical problem or suspected fraud.
Any necessary change will be communicated as clearly as reasonably possible. A change will not remove a discount from a client who has already made a valid qualifying booking unless this is necessary to comply with the law, prevent fraud or address an obvious error.
15. Personal Information
Any personal information provided in connection with this promotion will be handled in accordance with the Pall Mall Barbers Privacy Policy. Eligibility evidence will be used only as reasonably necessary to confirm qualification, administer the promotion, prevent misuse and comply with legal obligations.
16. Relationship With Other Terms
These promotional Terms and Conditions apply in addition to the general Pall Mall Barbers website, booking, payment, cancellation, privacy, product and returns terms. Where there is a conflict concerning this specific promotion, these promotional Terms and Conditions will apply to the extent of that conflict.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, subject to any mandatory consumer right allowing a client to bring proceedings in another applicable part of the United Kingdom.
18. Contact
Questions about this promotion may be sent to:
Email: info@pallmallbarbers.com
Telephone: +44 (0) 207 930 7787
Post: Pall Mall Barbers Ltd, 27 Whitcomb Street, Pall Mall, London, WC2H 7EP
Please quote “45 Pall Mall Occupier Promotion” when contacting us.
